Legal Adriatic Aire LLC · Montclair, New Jersey
Terms & Conditions
The agreement that covers our website, our heating and cooling work, and the text messages we send you. Written to be read, not skimmed past.
Please read this page before you use our website, request service, or opt in to our text messages. These Terms and Conditions form an agreement between you and Adriatic Aire LLC. If you do not agree with them, please do not use the site or our services.
01 Agreement to these terms
By visiting adriaticaire.com, submitting a form, calling or texting us, or accepting HVAC services from us, you agree to these Terms and Conditions and to our Privacy Policy. If you are agreeing on behalf of a business or a property owner, you confirm you have the authority to do so.
You must be 18 years or older to use our services, submit a service request, or take part in our SMS program.
02 Who we are
Adriatic Aire LLC is a family-owned heating, cooling, and HVAC contractor serving Essex County, New Jersey and the surrounding areas. Throughout this page, "we," "us," and "our" refer to Adriatic Aire LLC. "You" and "your" refer to the person or entity using our site or services.
- Business
- Adriatic Aire LLC
- Address
- 41 Watchung Plaza #353, Montclair, NJ 07042
- Phone
- (973) 249-8066
- NJ HVAC License
19HC00022600
03 Services and scheduling
We provide residential and commercial HVAC services, including heating repair and installation, furnace and boiler work, air conditioning repair, maintenance, installation and replacement, tankless water heater installation, emergency service, and maintenance agreements.
Appointments
Appointment windows are estimates, not guarantees. Traffic, weather, parts availability, and emergency calls ahead of yours can shift arrival times. We will contact you if your window changes.
Emergency service
We answer calls 24 hours a day, 7 days a week. After-hours, weekend, and holiday visits may be billed at emergency rates, which we will tell you about before we dispatch a technician.
Scope of work
Our technicians repair the equipment and conditions described in your work order. If we find an additional problem on site, we will explain it and get your approval before doing further work. We may decline or stop work where a system is unsafe, non-compliant with code, or beyond repair.
04 Estimates, pricing, and payment
- Free estimates. We provide free estimates on installation and replacement work. Diagnostic visits on existing equipment may carry a service fee, quoted to you in advance.
- Written estimates. Estimates are valid for 30 days unless stated otherwise and assume normal access, existing code-compliant conditions, and no hidden damage.
- Change orders. Concealed conditions such as failed ductwork, asbestos, unpermitted wiring, or corroded piping may change the price. We will document the change and get your approval before proceeding.
- Deposits. Equipment orders and installations may require a deposit before scheduling.
- Payment terms. Payment for repairs is due on completion. Installation balances are due on substantial completion unless a written agreement or approved financing says otherwise.
- Late amounts. Past-due balances may accrue interest and reasonable collection costs to the extent New Jersey law allows.
Permit fees, municipal inspection fees, and disposal fees are your responsibility unless the estimate specifically includes them.
05 Cancellations, rescheduling, and access
Please give us as much notice as you can if you need to cancel or reschedule. A trip charge may apply if our technician arrives and cannot access the property or the equipment.
You agree to provide safe, clear access to the work area, functioning power, and a responsible adult on site where the work requires one. Custom-ordered or special-order equipment may be non-refundable once ordered.
Where New Jersey law gives you a right to cancel a home improvement contract within a set period, that right applies and nothing here limits it.
06 Workmanship and warranties
We stand behind our labor. Workmanship warranty terms are stated on your invoice or contract for the specific job.
Equipment such as furnaces, boilers, condensers, air handlers, and water heaters carries the manufacturer's warranty. We pass those warranties through to you and will help you file a claim, but we do not extend or replace them. Manufacturer warranties often require product registration and documented annual maintenance to stay valid.
Damage from misuse, neglect, missed maintenance, power surges, flooding, freezing, pests, work performed by others, or systems altered after our installation.
07 Your responsibilities
- Give us accurate contact information, equipment details, and service history.
- Change filters and follow the maintenance schedule in your equipment manual.
- Tell us about known hazards on the property, including asbestos, mold, gas leaks, or unstable structures.
- Secure pets and clear the path to the equipment before we arrive.
- Confirm that you own the property or have the owner's permission for the work requested.
08 Text messaging (SMS) program
Adriatic Aire offers text messages so you can confirm appointments, get technician updates, and hear about seasonal offers. The program is optional and you can leave at any time.
How you opt in
You may opt in by checking the consent box on a form on our website, by submitting a service request, by texting us first, or by giving verbal consent to our team over the phone or in person. Consent to receive marketing texts is never a condition of purchasing any product or service from us.
What you will receive
- Appointment confirmations, reminders, and technician arrival updates
- Service and estimate follow-ups
- Billing and account notices
- Promotions, seasonal maintenance reminders, and special offers
- Customer support replies
- Message frequency
- Varies by your account activity and the services you request.
- Cost
- Message and data rates may apply. We do not charge for the messages themselves; your mobile carrier may.
- Carriers
- Carriers are not liable for delayed or undelivered messages.
- Age
- You must be 18 or older to opt in.
How to stop messages
Reply STOP to any message to unsubscribe. We will send one confirmation and then stop texting you. Reply HELP for assistance, or contact us at (973) 249-8066 or ross@adriaticaire.com.
If you opt out, you may still receive non-marketing messages that are necessary to complete a service you have already requested, and you can rejoin at any time by opting in again.
How we handle your mobile number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who support our operations, such as customer service or messaging platforms, is permitted so we can deliver the program. All other categories of use exclude text messaging originator opt-in data and consent; that information is not shared with any third parties.
Message delivery depends on your carrier's network and is not guaranteed. Delivery may be delayed or fail in areas with poor coverage.
09 Email and phone communications
By giving us your email address or phone number, you agree that we may contact you about your service request, estimate, appointment, or account. Marketing emails include an unsubscribe link in every message. Calls may be recorded for quality and training where the law allows, and we will tell you when that applies.
10 Privacy and your data
What we collect, why we collect it, how we protect it, our use of cookies, and your rights over your own data are all covered in a separate document.
Our Privacy Policy forms part of these Terms and Conditions. By agreeing to these terms, you also agree to that policy.
11 Website use and content
The content on adriaticaire.com, including text, photographs, logos, and layout, belongs to Adriatic Aire LLC or its licensors and is protected by copyright and trademark law. You may view and print pages for your own non-commercial use. You may not copy, republish, scrape, or resell our content without written permission.
You agree not to use the site to transmit malicious code, attempt unauthorized access, interfere with its operation, or submit false information or another person's contact details without their permission.
12 Third-party links and financing
Our site links to third-party services, including financing applications, review platforms, and social media. Those sites have their own terms and privacy policies, and we are not responsible for their content, decisions, or practices.
Financing is offered by independent lenders. Approval, rates, and terms are set by the lender, not by Adriatic Aire, and we do not guarantee approval.
13 Disclaimers and limitation of liability
Information on this website is provided for general guidance. HVAC systems vary, and nothing here substitutes for an on-site evaluation by a licensed technician. The site is provided "as is" without warranties of any kind, express or implied, except those that cannot be disclaimed under New Jersey law.
To the fullest extent permitted by law, Adriatic Aire LLC is not liable for indirect, incidental, special, or consequential damages, including lost profits, property damage from pre-existing conditions, or losses caused by delays outside our control such as weather, supply shortages, utility outages, or labor disruptions.
Our total liability for any claim connected to a service is limited to the amount you paid us for that service. Nothing in these terms limits liability for gross negligence, willful misconduct, or personal injury where the law does not allow such a limit.
14 Indemnification
You agree to indemnify and hold harmless Adriatic Aire LLC, its owners, employees, and subcontractors from claims, damages, and reasonable legal costs arising out of your misuse of the website, your breach of these terms, or your failure to disclose known hazards or property conditions.
15 Governing law and disputes
These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Essex County, New Jersey, and you consent to that venue.
Before filing a claim, please contact us so we can try to resolve the issue directly. Most concerns are settled with a phone call.
If any provision of these terms is found unenforceable, the rest stays in effect.
16 Changes to these terms
We may update these Terms and Conditions as our services, technology, or the law changes. The revised version takes effect when we post it with a new "Last updated" date. Continuing to use the site or our services after that date means you accept the changes, so it is worth checking this page from time to time.
17 Contact us
Questions about these terms, our SMS program, or your data? Reach us here:
- Phone
- (973) 249-8066 — 24 hours a day, 7 days a week
- Adriatic Aire LLC, 41 Watchung Plaza #353, Montclair, NJ 07042
Thank you for trusting Adriatic Aire with your comfort.
This page is a general template prepared for Adriatic Aire LLC and is not legal advice. Please have an attorney licensed in New Jersey review it before publishing, and confirm the SMS language against your messaging provider's current campaign registry requirements.